Position Available:
Financial Navigator, Inc. is seeking a talented and motivated individual to fill
our Software Support Associate position. We develop and support financial
software solutions for managing accounting and investment asset information for
our clients. You will work with the Software Support Team and
customers to investigate, troubleshoot, and resolve client issues regarding FNI
software products. You will also assist the Development Team with
testing new versions of the software to validate bug fixes and evaluate
functionality, as well as coordinating with clients to deploy new versions of
the software.
Job Description:
As a member of the Software Support Team you will be responsible for:
- Investigating and resolving client questions regarding functionality, installation, implementation, and best-practices for FNI software products.
- Troubleshooting client issues related to user-error, software bugs, or hardware conflicts.
- Communicating with clients over the telephone, e-mail or online forums to learn procedures followed and source of error.
- Submitting bug reports to development team that can be re-created and substantiated.
- Interacting with development team to explain software errors or recommend changes to software.
- Testing new versions of software to validate bug fixes and enhancements.
- Employing white-box and black-box testing using automated scripts and tools.
- Coordinating with clients to deploy new versions and confirm software bug resolution.
Qualifications:
To be successful, you will likely have:
- Bachelor’s degree in Computer Science, MIS, or related technical equivalent
- Experience with: SQL Server databases, SQL, Microsoft Access; Windows 2000/2003/2005 Server and Windows XP/Vista
- Ability to work in a start-up/small company environment with minimal supervision
- Ability to work in a cross-functional team team
Desired, but not required:
- Experience with financial software
- Experience with accounting concepts
- Experience with transactional processing software
Compensation:
Financial Navigator is a small, rapidly growing, software firm based in Mountain
View, CA that offers a challenging, professional, team-oriented work
environment. For full-time positions compensation includes
competitive salary, bonus, benefits, and company 401K.
Apply by sending an email to Kris Sunkara, with a resume attached, to hr@finnav.com.