Financial Navigator, Inc.
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Annual Maintenance - You're Not Alone

You're Not Alone. We're Here to Help.

Annual Maintenance & Support is our premier user support program specifically designed for individuals, family offices and accounting environments. It provides central support for all Navigator software.

To order support, please call:
(650) 962-0300

Annual Maintenance Table

Pick from Platinum, Gold or Silver Support Levels

Now you can sign up for different types of annual maintenance. Look at the table below to decide which option is the best for you:

Annual Maintenance Includes
Platinum
Gold
Silver
Unlimited
1 User
N/A

Software Program Upgrades

Automatically Sent

 

Yes

 

Yes

 

Yes

Forum Support Services

Incidents per Year

 

Unlimited

 

Unlimited

 

3

Telephone Based Support

Incidents Per Year

 

Unlimited

 

Unlimited

 

3

Documentation

Reference Guides - (I & II)
Training Guides - (I & II)
Navigator Resource Center

 

Yes
Yes
Yes

 

Yes
Yes
Yes

 

No
Yes
Yes

Training Opportunities

Basic/Intermediate Training
Regional Conference

*20% Discount for additional Platinum and Gold Conference Attendees

 

20% Discount
2 Users Free*

 

20% Discount
1 User Free*

 

10% Discount
10% Discount

Special Services

Access to senior programmers
Custom programming services

 

Yes
Yes

 

Yes
Yes

 

No
No

Additional Services

First Year of Support

 

Included with purchase of POE software

 

Included with purchase of SOE software

 

N/A