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Author
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Topic: Reconciliation
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Connie gowland
Member
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posted 09-30-2000 12:49 PM
  
I continue to have problems when I reconcile my credit card account. Checks from my checking account appear in the listing for my credit card reconcilitation. It seems to happen when I use "next" to advance to the next month instead of using "page down", but I'm not really sure because you know how it is when you are trying one thing then another - you lose track of what you've tried.. When I do get a clear listing of the credit card entries, I always have problems when I finish reconciling. It never balances, and I find all kinds of things wrong when I use test and correct. Payee names change out of the blue, and accounts disappear from transactions. I have written to tech support about this problem earlier in the year and have not had any solutions offered. I becomes a very time consuming situation trying to untangle a mess that wasn't there before I used the reconciliation.
Connie
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John
Administrator
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posted 10-02-2000 09:40 AM
Connie,Unfortunately, we have not been able to reproduce this problem. 1) Verify if the latest FN version 7.5.3 or 8.0 are being used. 2) Backup the data files before reconciling the account. If the problem does occur then backup the data files with the problem. Please send them to me with a description of what happen. I will personally try to reproduce the problem so we can fix it. Thanks for your cooperation,
John
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John
Administrator
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posted 10-12-2000 09:25 AM
We have found and fixed a problem in reconcile. The update is available on the web. In FN 8.0, run software update and it will download and install the latest version 8.0.1, dated 12 Oct 2000 (or later).The problem was that the Payee name & Account name were being changed. The situation was in only in Reconcile when the transaction was cleared by clicking on the cleared column and then immediately selecting to go to Enter/Change transactions such as clicking on the Enter icon on the tool bar. Thanks to all those who helped in finding out how to reproduce this elusive problem. Many times finding how to reproduce a problem consistently is the hardest part of fixing a problem. If you cannot consistently reproduce the problem then how can you verify the problem is corrected after a change has been made.
Thanks again.
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Betsy Figueiredo
Member
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posted 11-08-2000 06:22 PM
I have a different problem with the Reconciliation report--sorry,but I can't figure out how to post my owne message!
My problem is as follows:
I am very puzzled by something that came up while I was reconciling the October bank report. In summary:
1. I reconcile the October Statement
2. To Reconcile = $0.04
3. I changed an entry (cleared) from $329.21 to $329.25.
4. To Reconcile = $1,965.83
How did this happen? I cannot explain it. I changed nothing else.
5. I went into Change Entries and changed the status of the $329.92 from cleared to released, then I run the reconciliaton report again.
6. To Reconcile = $2,295.04
The difference between the two numbers equals the amount of the original check, but why the change in the first place?Can you explain to me what happened, and how I can fix it?
Thanks,
BetsyFigueiredo@aol.com
[This message has been edited by John (edited 11-08-2000).]
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John
Administrator
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posted 11-08-2000 08:11 PM
Select "Post New Topic" instead of "Post Reply" to create a new topic instead of continuing on the same conversation.It is hard to know what exactly happen without seeing the data and knowing the exact steps taken. We have tried to reproduce the problem doing the steps described. Everything is working fine. You might want to try the same thing with another set of data such as the sample data. This will determine if it is a data or a program problem. However, first run Utilities | Test & Correct Files | All of the Above. This will audit the data and find and fix any transactions or accounts with a problem. Second verify you are running FN 8.0.1 from the Help | About FN screen. If this does not solve your problem let us know. [This message has been edited by John (edited 11-08-2000).]
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Renee
Member
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posted 11-19-2001 02:52 PM
quote:
Originally posted by John:
... In FN 8.0, run software update and it will download and install the latest version 8.0.1, dated 12 Oct 2000 (or later).
FN has been updated since the above reply was written. Please refer to the topic What is the latest version of FN? for current version information. ------------------
Renée Trudeau
Financial Navigator Int'l
Manager, Technical Services [This message has been edited by Renee (edited 11-19-2001).]
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