Are you using Navigator 8.0 or 8.2? What version—8.2.8? Select Help | About Navigator to view the version number. Though there are many improvements in 8.2, the reconcile process is the same.

Are you reconciling a checking account? One trick I use is to change the current month’s Cleared checks to Outstanding and go back to the previous month’s statement to make sure it still reconciles. Sometimes I have to go back a few months if there are multiple errors.

If changes are not being saved, I wonder if you are using the same data each time. Check the path at the top of the screen. Test with a simple change like changing the date or amount for a single transaction. Does the change appear on the screen? When you close the transaction screen and reopen it, is the change still there? When you close Navigator and reopen it is the change still there?

- David
FNI Technical Support
Case #38-10791

Of course last month has to be reconciled before you can do this month. If you change all the checks on this month's statement to Outstanding, does last month reconcile? It should. If it doesn't, review last month's reconciliation and bank statement. Work on it till you get last month reconciled again. Then try reconciling the current month.

I’d suggest you start over. It’s a bit of work but probably the best way to get back on track. We need to make sure May is still reconciled, then do June. We can’t do anything about September until May & June are reconciled.

To get back to May:

1. Back up your data.
2. Select Reconcile.
3. Select September.
4. Uncheck all the red checkmarks in the Cleared column.
5. Repeat steps 2 & 3 for August, then July, then June.
6. For May, uncheck only the checks that did not clear on the May statement. It might be easier to uncheck them all then check them.
7. Select Change.
8. Review all months. Make sure all checks are Status Out for June-December. Makes sure only checks that did not clear on the May statement are Status Out in May. Make sure any checks from Jan-April that were still outstanding on the May statement are Status Out. If you have the old May Reconcilation report, it will help you see which checks were still outstanding then.
9. Do a normal reconciliation for May. It should already be reconciled but you will probably need to clear or un-clear a few missed transactions.
10. Print Reconciliation report and attach it to May bank statement as proof that you reconciled.
11. Do a normal reconciliation for June.
12. Print Reconciliation report and attach it to June bank statement as proof that you reconciled.
13. Repeat steps 11-12 for July, then August, the September.