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Author Topic:   First check prints lines only
Betsy Figueiredo
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posted 08-30-2001 02:50 PM     Click Here to See the Profile for Betsy Figueiredo   Click Here to Email Betsy Figueiredo     Edit/Delete Message
The first check I try to print after I open FN will print short lines on the left hand side where the text should be, and no text. Subsequent checks print without problem.
I called your help desk this morning and spoke with Pam who suggested I upgrade from 8.0.3 to 8.0.4. This did not solve the problem. Do you have any suggestions?

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Pamela
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posted 08-31-2001 08:56 AM     Click Here to See the Profile for Pamela   Click Here to Email Pamela     Edit/Delete Message
To test and then correct check formatting:

1.Open the Sample data files in FN.

2.Go to the Check Printing screen. Select the Sample checks if necessary.

3.Select the Change Settings command button.

4.Select the Reset command button and select OK to restore the default values for the form. Select OK to return to the Check Printing screen.

5.Place plain paper (not your check forms) in your printer.

6.Select the Print Current Check command button.

7.Compare the placement of the printed information on the test check with that of a previously printed check.

8.If necessary, select the Change Settings command button and adjust the settings.

9.Repeat this process for any of the different check forms that you use. If two or more bank accounts use the same form, it is necessary to verify the format for only one account.

10.Repeat this process for all sets of data files from which you print checks.

Please let me know if this doesn't solve your problem.

[This message has been edited by Pamela (edited 08-31-2001).]

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Betsy Figueiredo
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posted 09-04-2001 02:52 PM     Click Here to See the Profile for Betsy Figueiredo   Click Here to Email Betsy Figueiredo     Edit/Delete Message
Pamela: Unfortunately your suggestion did not correct the problem. One thing that I noticed was that the "lines" are actually the check's text in very small font, such that one would need a magnifying glass to read it.
Please let me know if you have any other suggestions.
Thanks,
Betsy

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Pamela
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posted 09-05-2001 08:08 AM     Click Here to See the Profile for Pamela   Click Here to Email Pamela     Edit/Delete Message
Ok! Let's try again:
1.Open the Sample data files in FN.

2.Go to Print checks and select the Sample checks.

3.Choose the "Select Printer" command button.

4.Select the "Font" command button.

5.Settings should be Courier News for the Font, Style is "regular", Size is "12" and Western Script. You can change any of these to what you want. Perhaps the size you have in your settings isn't "12" and that is why it is printing so small on your checks.

If this doesn't work, please call me on the support line again and we will go over this together.

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