"Network is down" is saying the connection between your computer and the other computer is not working. This can be caused by many reasons, but here are the main ones:

1) The connection you have to the internet is not working. Verify this by using your browser and access some website. If you cannot get to the web site then the internect connection is down. Try reconnecting. If it is a dialup connection then hangup and redial. If it is a cable/dsl modem connection then verify the lights on the modem for the line connection. Restart computer. Also you may need to recycle (power off, wait a minute & power back on.) the modem.

2) The Server computer on the other end is currently down. In the case of Financial Navigator, try to access the finnav web site at http://www.finnav.com and see if the server is temporarily down. If so then wait and try it again later.

3) Other problems can occur but trying later or restarting the computer will usually solve the problem.
Also try running software update from another FNI product or from another computer to try to isolate the problem.

3. Restarting computer does not fix. I have been unable to do the update to test mode since I reinstalled FN per Pam instructions last week since I was having a lot of program problems. I ran a thorough scan disk (no errors were detected), uninstalled FN, did a defrag and then reinstalled FN. The only thing I did differently on the reinstall is that I did a minimum as I do not need the sample data. Also now seems like the minimum does not install the help directly though so I may need to reinstall again. Does it need a full installation to do the update? Unfortunatley I do not have another computer to try on. I also was going to try and download directly from the site but I could not find where the update to test mode option was available. Don't know if this helps but when I clink on details of the failed login attempt I get this message:

bLogin Started at 11/14/01 10:05:47 AM

HostName = ftp.finnav.com
HostAddress =
AccessPort = 21
LoginName = anonymous
Password = someone@someplace.com
WorkingDirectory = ftp

I do not know if this helps, but I also sometimes get the following messsage...

ERROR: Unable to initialize FTP Class Module!

Did you said that you had done software update before? What was done since you ran software update successfully? What other applications have been installed?

Try accessing the software update thru the help desk.