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Author Topic:   Error #7
J Hannan
Member
posted 09-11-2003 03:09 PM     Click Here to See the Profile for J Hannan     Edit/Delete Message
When I try to update secutity values or budget balances I get the following message even though I am not running any other programs:

Out of memory (error #7)
Reduce the # of programs running

In line 4660
Using file:

I am using FN 8.1 (update from FN 7.5)and xp 5.1.2600. When I updated FN the program was missing a file and George Z had to sent me a new program. I just update FN from the Internet (after I had the problem)

I can run reports

I have 30G's of hard drive available and have 257 RAM

Thanks

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fni_support
Moderator
posted 09-16-2003 07:35 PM     Click Here to See the Profile for fni_support     Edit/Delete Message
Hello, sorry to hear you are having trouble updating your security values and budgets.

I’d like to gather some more information about your problem.

Where and when does this error occur exactly?
1. Can you display the Budgets for Accounts or Enter Prices to Update Securities screen at all?
If you can, then:
1a. Does it occur on the Budgets for Accounts screen immediately after you enter a new budget amount or after you click “OK”?
1b. Does it occur on the Enter Prices to Update Securities screen immediately after you enter a new price or after you click “OK”?

2. Are these the only two screens that you are experiencing this error? What about other areas of the program like Tax Code Changes, Change/Delete Account Name, Asset & Liability Info?

3. While running FN, have you tried pressing Ctrl-Alt-Del to bring up the Windows Task Manager to look at the Performance tab to see your memory usage?

Let us know what you find out.

---------------------------------------------
George
Financial Navigator Int’l

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J Hannan
Member
posted 09-19-2003 08:19 AM     Click Here to See the Profile for J Hannan     Edit/Delete Message
Q Can you display the BUDGET fo Accounts or ENTER PRICES to UPDATE SECURITIES screen at all?

A No and no. When I click the ASSET LIAB INFO sreen, it lets me put in an account. When I put in the account and then cloick OK, I get the message. Same thing for UPDATE screen. I get the VALUATION DATE screen and enter the date I then get the ENTER PRICES to UPDATE SEC screen. When I cloick OK, I get the message.

Q Are these the only two screens that are experiencing the error? What about TAX CODE, CHANGE/DELETE, ACCPUNT NAME, ASSET LIAB INFO?

A ASSET LIAB INFO- ERROR
BALANCES ACCOUNTS- ERROR
SECURITY SYMBOLS-error
EDIT SECURITY SYMBOLS FILE- I get CANNOT FIND THE SYM2.prn file
NAVAGATOR STOCKWEB- I get ERROR IN CALLING SW.EXE FILE NOT FOUND (ERROR #53). This kicks me of FN
ACCESS PRICESTO UPDATE-error
ENTER PRICES tO UPDATE-error
OTHER INVESTMENTS-error

Q Did you look at Windows Track Manager for memory usage?

A CPU Usage 0-2%
PF Usage 136MB
Physical Mem 260912 total
136092 avail
174820 system cache

John

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fni_support
Moderator
posted 09-22-2003 11:01 AM     Click Here to See the Profile for fni_support     Edit/Delete Message
Thanks for the detailed reply John.

This is good troubleshooting. Let’s continue to isolate the problem even further:

1. Does the error occur with the Sample data? Open the Sample data that is typically installed as “Sample” in the FN program folder and see if the error occurs there as well. This will help determine if the error is data related.

2. Have you installed any other programs since installing FN 8.1?

3. Did you uninstall your old 7.5 version after installing FN 8.1?

4. Have you tried re-installing FN 8.1? If not, re-install FN into the same folder it is currently installed in. See if the error continues to occur.

Let me know what you find out. Thanks.

---------------------------------------------
George
Financial Navigator Int’l

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J Hannan
Member
posted 09-25-2003 11:11 AM     Click Here to See the Profile for J Hannan     Edit/Delete Message
George:

My responses to your questions are as follows:

Q Does the error occur with the Sample date?

A Yes

Q Have you installed other programs since installing FN 8.1?

A No.

Q Did you uninstall old 7.5 version after installing FN 8.1?

A No.

Q Have you tried re-installing FN 8.1?

A Just did it. Error continues to occur.

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fni_support
Moderator
posted 09-29-2003 12:47 PM     Click Here to See the Profile for fni_support     Edit/Delete Message
Hello John, thank for the detailed response. The problem does not seem to be data related. It is likely caused by a program file or conflicting Windows library file.

Since you re-installed FN and the error continues to occur it is likely the problematic file is not being replaced. Therefore, take a look at the fnwin81.log file in your FN program folder. You can open it with Notepad to see which file(s) do NOT get replaced during installation.

You can also try to: (1) uninstall FN and (2) re-install the program to a different folder on your computer, C:\FN2 for example. This will help to ensure that the files in your new FN program folder are all new. See if the error continues to occur after installing FN to a new folder.

Let me know what you find out.

---------------------------------------------
George
Financial Navigator Int’l

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J Hannan
Member
posted 10-02-2003 05:10 PM     Click Here to See the Profile for J Hannan     Edit/Delete Message
George:

The uninstall/reinstall to a different folder did the trick. While I have not tried all the possible functions, I am now able to enter security updates and asset/liability information.

Thanks for the help.

John

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