Navigator User Forums
  Troubleshooting Navigator
  Error #75

Post New Topic  Post A Reply
profile | register | preferences | faq | search

UBBFriend: Email This Page to Someone! next newest topic | next oldest topic
Author Topic:   Error #75
keatscon
Member
posted 03-18-2004 01:54 PM     Click Here to See the Profile for keatscon   Click Here to Email keatscon     Edit/Delete Message
When trying to open a client file from the year 2003 our user is getting an Error #75.

We have checked the rights for the directory that contains FN on our network share and have confirmed that the user has demi-god rights (Modify).

The user is able to open the files for other clients contained in the directory hierarchy.

Any ideas as to what we have done to bullocks things up?

Thank you,

Mike

IP: Logged

David
Administrator
posted 03-18-2004 04:22 PM     Click Here to See the Profile for David     Edit/Delete Message
You are on the right track. Error #75 means Windows doesn’t have write access to the file(s). You already checked permissions. Now find out if the files are read only:

  1. Open the problem data folder.
  2. Right click on each file and select Properties
  3. Clear the Read Only box if it is checked.
  4. Try opening the data in FN again.

    If that doesn’t work, try:

    • Reboot the computer
    • Copy the problem folder to a diskette and then back to the hard drive.

    [This message has been edited by David (edited 03-18-2004).]

    IP: Logged

David
Administrator
posted 03-19-2004 08:46 AM     Click Here to See the Profile for David     Edit/Delete Message
Client files are stored in a folder, with a separate folder for each entity and
each year. FN opens the files in a folder so you can work on the data. One or
more of the files in the entity/year folder you can't open may have a problem.

Error #75 may indicate that a file is currently "in use" by another FN user. Or
it could still be marked in use in error if the FN user's work station crashed
when a file was being used, and as a result, the file was never properly closed.

Here are a few other suggestions if the ideas in the previous post don't clear
the error #75:

  • Copy the folder that won't open from your regular FN data folder to another folder on a local
    hard drive instead of a floppy. Copying to a floppy can be problematic if the floppy
    disk or drive is not good. Hard drives are more reliable. Copying the folder may
    solve the "in use" problem, since the copy won't be in use.
  • If you are on a network and the client file folder is stored on a server,
    another possible solution is to reboot the server. This will change the status
    of any files that were mistakenly marked as "in use" to "available."
  • Copy a backup copy of the folder in question from a good backup
    to your hard drive, but somewhere other than your regular FN data folder, perhaps C:/temp/.
    Open the new folder with FN and review the data. If everything looks good,
    rename the old problem folder something like "Jones2004BAD." Then move the new
    backup folder to the regular FN data folder.
  • Try to access the files from another workstation. If it works from one
    workstation but not another, then the problem is not with the folder but with
    the workstation, and you may need to try some different solutions than what is
    covered here.

Please reply to this post so other users will know what worked for you. Your
feedback helps all the Forum members. Thanks, and good luck!

[This message has been edited by David (edited 03-19-2004).]

IP: Logged

All times are PT (US)

next newest topic | next oldest topic

Administrative Options: Close Topic | Archive/Move | Delete Topic
Post New Topic  Post A Reply
Hop to:

Contact Us | Home

Copyright 2010 Financial Navigator, Inc.


Ultimate Bulletin Board 5.47e