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Author Topic:   Run-time error 372 - richtx32.ocx
FN_User
Member 		posted 01-29-2008 03:41 PM     Click Here to See the Profile for FN_User     Edit/Delete Message
I installed some other programs and now when I try to run Navigator reports I get the error message below and Navigator crashes.

“Run-time error ‘372’: Failed to load ‘RichTextBox’ from richtx32.ocx. Your version of richtx32.ocx may be outdated. Make sure you are using the version of the control that was provided with your application.”

I’m using Navigator 8.2.7 and Windows XP Pro SP2.

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David
Administrator 		posted 01-30-2008 09:24 PM     Click Here to See the Profile for David     Edit/Delete Message
That error message is helpful. It implies that the new programs you installed also installed an older version of richtx32.ocx. Navigator has it’s own version in you Navigator program folder, probably C:\Program Files\FN\. However Windows look in the Windows folder first and if it finds richtx32.ocx there, it runs that version instead.

Try this:

  1. Back up you data.
  2. Search your C: drive for the program richtx32.ocx. First turn on Search System folders and Search subfolders in More Advanced options.
  3. Right click on each richtx32.ocx file found and select Properties.
  4. Note the File version on the Version tab. Note the date next to Comments.
Probably you will find the version numbers and dates of the richtx32.ocx file(s) in the Windows folder are older than the same file in the FN folder. To fix this:
  1. Rename the file in the Windows folder richtx32OLD.ocx
  2. Copy the richtx32.ocx file in the FN folder.
  3. Paste it into the Windows folder.
  4. Try running a Navigator report.
- David
FNI Technical Support

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FN_User
Member 		posted 01-30-2008 09:25 PM     Click Here to See the Profile for FN_User     Edit/Delete Message
Thanks! That worked. I found an older richtx32.ocx in C:\Windows\System32\. Before replacing it, I tried just renaming it. Then when I tried to start Navigator, my other new program started to install again—and wrote another (old) copy of richtx32.ocx into the Windows folder. But once I pasted the new version, everything is fine.

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