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Author Topic:   CFN reprints old checks
FN_User
Member
posted 03-24-2004 11:31 AM     Click Here to See the Profile for FN_User     Edit/Delete Message
When I print my current checks (marked Prt), CFN first reprints some checks that I printed weeks ago. I am sure the old checks were marked Out on the Transaction Activity screen. This only happens on some of my checking accounts. I even happens when I select Print Current Check or Sample! Why are old checks printing again (and again)?

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radiodave
Administrator
posted 03-24-2004 11:42 AM     Click Here to See the Profile for radiodave   Click Here to Email radiodave     Edit/Delete Message
Thanks for your question. You can fix this problem by deleting some files in your Financial Navigator program folder. But first here's some background and preliminary steps:

When you create a check to be printed by entering it in Transaction Activity, you give it the status Prt to tell FN to print it later.

When you use CFN to print the check, FN sends the data to CFN and changes the status to Out. Then CFN processes the request and adds the request to an internal list of checks waiting to be printed. When you select Yes on the window that asks Send Print Check to file: for CheckForm Navigator, CFN sends the check to your printer and clears that check from the internal list of checks waiting to be printed.

So what appears to have happened is that internal list is "stuck" and CFN thinks the old checks were never printed. Even when it reprints the old checks, CFN can't clear the stuck list.

The solution is to delete that internal list of checks waiting to be printed. CFN will automatically recreate a good list the next time you print checks.

To delete the list of checks waiting to be printed:


  1. Backup you data. Although we won't be touching the data itself, it is always a good idea to backup before making changes.

  2. Open FN.

  3. Find the FN account number for the checking account that is having the problem. The FN account number is displayed next to the checking account name on most screens.

  4. Use Windows Explorer or My Computer to navigate to the folder for the entity and year that is having the problem.

  5. Find the file lsrx.cha, lsrx.chr, and lsrx.chk, where the "x" is the account number of the checking account. For instance, if your checking account is FN account (3), the files would be lsr3.cha, lsr3.chr, and lsr3.chk. If the lsrx.cha and lsrx.chr files are missing, that's OK.
  6. Delete these three files. lsrx.chk is the internal list of checks waiting to be printed that we discussed earlier. The other two files are related and it's best to delete them also.

  7. Try printing a check. If you have no checks waiting to print, select Sample on the All checks…have been printed screen to print a test check.

You have now fixed the problem and CFN will only print pending checks.

[This message has been edited by radiodave (edited 03-26-2004).]

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