The problem not printing some checks was fixed in CheckForm Version 4.0.6. Please verify that you have that version or later. Do a Software Update in CheckForm if not.

Not sure why you can't add new accounts (lsr*.des files). Did you do a Workstation Install on each user's computer? What happens that makes you think it's not working? Can you open the CheckForm Settings screen? Does the Save button seem to work? Do you get any error messages?

It may be helpful to go into Test Mode:

1. Open the CheckForm Settings screen.
2. Select Help | About CheckFrom.
3. Type "t" on your keyboard.
4. Select OK to return to CheckForm Settings.

- David
FNI Technical Support
Case #38-10810

To view the CheckForm Settings screen:

1. Select Transactions | Print Checks from the Navigator desktop (main Navigator screen).
2. Select Apply. The salmon-colored quasi-preview screen appears. If instead, you get the message, "All checks have been printed" , select Sample to get to the preview screen.
3. Select Select Printer.
4. Select CheckForm Settings. The CheckForm Settings screen appears.
5. Follow the steps above to enter Test Mode.
6. Select Help |Software Update to perform a Software Update.

You can also view the CheckForm Settings screen when you are on the CheckForm Print Preview screen (the last screen that appears just before you print a check). On that screen, simply select the Settings icon.

- David
FNI Technical Support

1. Select Transactions | Print Checks from the Navigator desktop (main Navigator screen). **ok**
2. Select Apply. The salmon-colored quasi-preview screen appears. If instead, you get the message, "All checks have been printed" , select Sample to get to the preview screen. **ok**
3. Select Select Printer. **ok**
4. Select CheckForm Settings. The CheckForm Settings screen appears. ** Runtime 5 error**
5. Follow the steps above to enter Test Mode.
6. Select Help |Software Update to perform a Software Update.

I tried from Print Preview of a real check
Help > About Checkform > RT 5.

So... I can't get into test mode.

We have seen the error you describe when the printer that had been assigned to CheckForm is no longer available. This was just fixed in the CheckForm Version 4.0.7. That version is currently only available as a Test Mode Software Update. Of course, right now you can’t access either Test Mode or Software Update.

Try this to see if a missing printer is the problem:

1. Select Start | My Computer on your computer desktop to open Windows Explorer.
2. Navigate to C:\Windows.
3. Double-click on the file FNWIN.INI. if you get a message that Windows doesn’t know what program to use, select Select the program from a list and then select Notepad.
4. Find the section labeled [CheckForm] . The next line specifies the check printer. There are a lot of entries in this file. Select Edit | Find to quickly find “checkform”.
5. Delete the next line, which starts with Printer=. CheckForm will no longer look for that printer.
6. Select File | Save to save the changes.
7. Close Notepad.
8. Test CheckForm to see if the problem is fixed. If it isn’t, please reply. If it is, continue with these steps.
9. Perform Test Mode Software Update to get CheckForm 4.0.7. Note you need to do this from the Check Form Settings screen. Once you have 4.0.7, invalid printers will not cause errors from your computer or any other computer.

- David
FNI Technical Support

2 Problem only occurs in one (or a few) entities ** problem is in all entities.

3 Problem only occurs in one (or a few) checking accounts. **problem is in all checking acounts of an entity**.

Craig

[Checkform] is about 70 lines before [Select Check Form]. Make sure you are searching for "checkform" as a single word. You should be looking on you desktop computer, not the server.

Try seaching for "printer=" maybe that will show up.

- David
FNI Technical Support

There is no printer= in the file.

Be aware that we are using Jim's desktop computer also as the server to the other users. Thinking back on it now, I installed CF as the full install intstead as the user intallation. I was thinking in server terms instead as a desktop user.

Each user's computer has it's own C:\Windows\FNWIN.INI file. Not sure why the [Checkform] section isn't in yours.

Does the same problem (can't access CheckForm Settings, get Error 5) happen on every user's computer?

Try reinstalling CheckForm on all the computers. Do a Full Install on Jim's desktop "server." Do a Workstation Install on the rest of the computers. Make sure those other computers install to the Navigator program directory on the "server."

Instead of using the old 4.0.1 CD, you can download CheckForm 4.0.6 from Software Downloads . That probably won't fix the problem but at least you'll have a more recent version.

If you still can't get to CheckForm Settings to do a Software Update, I will email you a link to download it directly. Once you Update to 4.0.7 the "missing printer" bug should go away and hopefully your Error 5 too.

Installed the workstation version on Jim's desktop server. No change. Same RT 5 error won't let me get into test mode. There is no [Checkform] in FNWIN.ini. I looked at the old FNWIN.ini on the old system. [checkform] is there with the correct printer= on the next line. The two FNWIN.INI are significantly different.

So... how about sending the email link.