Sorry you are having problems. A few things to be aware off:

CheckForm 4.0 and later have a built-in MICR font in the software. There is no longer any need for hardware or a chip attached to your printer. But for some reason, the MICR font is sometimes not activated until you perform extra steps on each workstation. That is probably why the font prints as "A" and "C" instead of MICR on that one workstation. See the installation steps below to fix.

Error 5 usually indicates some problem with DLL or other files on the workstation. Reinstalling sometimes fixes it. However, if some other software was recently installed that uses older DLLs, it can require some work to clean up the problem. We can help you do that if necessary, but it might be better to wait until you upgrade to Navigator 9.0 and CheckForm 9.0. These new versions will probably fix the problem. Meanwhile try reinstalling CheckForm.

To reinstall CheckForm:

1. Make sure no one is using CheckForm.
2. Find out where your Navigator program is installed on the server.
3. Reinstall CheckForm on the workstation that is having the problems. Select Workstation Install and point to the Navigator program folder during the installation.
4. Open the font folder on the computer. It is at C:\Program Files\Font\.
5. Close the font folder. Seems silly, but this step alone often fixes the MICR font.
6. Reboot the computer. This step alone sometimes fixes the font also.
7. Check to see if the MICR font is working. You can tell by looking on the CheckForm Print Preview screen (or by printing a check).
8. Open CheckForm Settings to see if the Error 5 problem is fixed.

- David
FNI Technical Support
Case #38-10876

We were able to correct the font issue based on your instructions. Unfortunately it did not eliminate the "run time error 5" message. However we are at least able to print checks again. I am giving our IT department a copy of your instructions so they can look at the DLL files you mentioned. They are looking at rebuilding all of the computers in this area so hopefully this will provide them with some guidance. Do you know an approx time frame of when you think FN 9.0 and Checkform 9.0 will be released?

If you can live with the Error 5 for now, it might make sense not to use IT time to try to fix it in the old version CheckForm 4.0. If they want to try it anyway, look at the other Error 5 posts in the CheckForm Forum and other Forums. Basically, they would need to see if there are any DLLs and other files that CheckForm uses that have been overwritten with older versions. Sometime the files are not overwritten but placed in a Windows folder. Windows then uses those older files instead of the newer ones that CheckForm installed.