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Author
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Topic: Account placed in wromg category
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Timona Pittman
Member
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posted 09-25-2003 12:44 PM
 
Thank you -- almost all my difficulties with version 8.11 have been solved with your help. One problem remains: the category which should be a payroll tax liability: Medicare Withholding, was inadvertently placed in an expense account. Now, although I have entered transactions to this account each time a paycheck was deposited, reports show no transactions and when I ask for a report it shows a different (wrong) account on screen.------------------
TMP
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fni_support
Moderator
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posted 09-29-2003 12:31 PM
Hello Timona, For your first question, please see the answer to your initial post at the topic: Chart of Accounts . Regarding your second question, have you run Test & Correct for “All of the Above”? The final test, Balances for Accounts, won’t be run until you select Yes to the question “Are your data files backed up?”. Does Test & Correct report any errors? Also, have you tried rebuilding your Account Index? You can rebuild your account index by putting FN into “Test mode” and running Utilities | Test & Correct Files | Rebuild Account Index. To activate Test Mode: 1. Select Help | About Financial Navigator. 2. Press the letter T. FN displays a message box telling you that it is set to test mode. 3. Select OK twice to return to the main FN desktop. For more information about Test Mode and the Test & Correct utilities in test mode, look at the topic titled “Test Mode” in the FN help file. Let us know what you find out. Please click on the Post Reply link at the bottom left side of this post to continue this thread rather than creating a brand new topic. ---------------------------------------------
George
Financial Navigator Int’l
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Timona Pittman
Member
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posted 09-30-2003 08:16 AM
I have been "Test & Correcting" daily now for weeks!-- OK: ran again, showed window with questionmark and endless-seeming symbols, not account names. Then I ran Rebuild Account Index, many questionmarks again, this time I was allowed to delete most. However, when I looked at Chart of Accounts, it was scrambled, to some extent: eg, my checking account now was in a different group, as were other accounts. Then I ran a report on my checking account and once again it showed an income account alternating transactions with bank transactions, all duplicated as before -- totals include both sets. Help.
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fni_support
Moderator
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posted 10-01-2003 07:03 PM
Hello Timona,It sounds like FN could be having trouble reading the account file. Have these data files been moved or copied from another disk recently? Things to try to correct the problem: Check your disk drive:
1. Run the Scandisk utility to check for errors on your disk drive. Choose the “Thorough” option when running Scandisk. If you have WindowsXP, use the Chkdsk utility instead. 2. If you have Norton Utilities installed you can use it to check your disk drive as well. Correct the accounts:
1. Identify all of the bad accounts. 2. From the Accounts menu, select Change or Delete Account name… to change the bad account names to what they should be. 3. Next, look at the budgets and a/l Info for these accounts and correct any bad data. Verify the starting balances for any balance sheet accounts. 4. In the Chart of Accounts, move these accounts to another category and then move them back. This will insure they are in the correct place. 5. Verify that they are in the correct place by running the accounts in numerical order report. 6. Finally, run test and correct for all.
Let us know what you find out. Please click on the Post Reply link at the bottom left side of this post to continue this thread rather than creating a brand new topic.
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George
Financial Navigator Int’l
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Timona Pittman
Member
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posted 10-02-2003 08:39 AM
Don't know how to find and use ChkDsk as you suggest. How am I supposed to remove "bad" accounts when they are named with random symbols which are only seen when I run one of the corrective measures, never in Chart of Accounts list or Chart of Accounts report. I have changed or deleted all wrong accounts I can identify. Corrections to budgets are not accepted, no matter how many times I try, and they have been many. They still show enormous, erroneous amounts. This software has never worked properly since I bought it new not too many months ago. NEVER!
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Timona Pittman
Member
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posted 10-04-2003 08:35 AM
I failed to answer your question about a disk -- no, my FN has never been transferred to or from any disk but the one I received when I bought the system in July. I checked in detail yesterday and found: budget amounts are correctly shown at zero in reports, but the Accounts-Budgets screen will not accept deletions or other changes to the multi-million-dollar amounts imposed on me. These weird amounts begin appearing in September of this year -- before I have entered transactions. Hope we can solve this.
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fni_support
Moderator
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posted 10-06-2003 06:58 PM
Do you have a backup copy of your data before these problems occurred? Going back to a good backup is the best way to ensure that everything is returned to normal.If you cannot go back to any good backups of the data, then try the following: 1. Activate Test Mode in FN: i. Select Help | About Financial Navigator.
ii. Press the letter T. FN displays a message box telling you that it is set to test mode.
iii. Select OK twice to return to the main FN desktop. 2. While in Test Mode, try to correct the erroneous account budgets. Also, correct any Asset & Liability information that may be wrong. 3. From the Chart of Accounts report group (8), run the Accounts in Numerical Order report. This will show you what categories FN thinks your accounts are under. Note any that you think are incorrect. 4. Take any accounts you identified in the previous step move them to another totally different category and then move them back to their original category. This will attempt to reset your account codes so that FN “re-learns” what types of accounts these are. Did this help to clear up any account problems? 5. While still in Test Mode, from the Data Files group (0), run the Chart of Accounts report. This report will show you two columns: GrpCode and ActCode. Both of these codes should be the same for an account. Are there any accounts that have different numbers for their GrpCode and ActCode? --------------------------------------------
George
Financial Navigator Int’l
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Timona Pittman
Member
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posted 10-07-2003 08:59 AM
Will not try to move accounts around until we have gotten rid of the "Symbol" named accounts -
Thank you, we are making progress and I appreciate your help.
TMPittman
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fni_support
Moderator
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posted 10-09-2003 06:14 PM
Hello Timona, thanks for the detailed response.Have you had any success trying to delete any of these strange symbol accounts through the Accounts | Change or Delete Account function? If an account doesn’t show up on the Change or Delete account list, try typing in the name manually if possible. Let me know what you find out. --------------------------------------------
George
Financial Navigator Int’l
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Timona Pittman
Member
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posted 10-09-2003 10:42 PM
I misspoke when I referred to the Chart of Accounts alphabetic list -- I meant the numerical, which you suggested. However, the difficulty of calling them up in order to delete them in the Change/Delete window remains: I cannot type in these symbols.
Thanks.
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fni_support
Moderator
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posted 10-13-2003 01:36 PM
You can enter the account number instead of the account name when prompted for the account. This will allow you to select accounts that have symbols you do not have on your keyboard. Before you begin deleting accounts it is always a good idea to perform a backup. --------------------------------------------
George
Financial Navigator Int’l
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Timona Pittman
Member
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posted 10-13-2003 08:50 PM
Will certainly try using account numbers instead of names, but last time I tried that the Change or Delete screen would not accept numbers, didn't recognize them as accounts. Will do this in Test mode, I've had the best success doing things in Test. Thank you. I did find Checkdisk, ran it and defragged.
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Timona Pittman
Member
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posted 10-15-2003 08:46 AM
Just as I expected, "Change or Delete" will not recognize numbers as names for accounts: I get message "not found". There are 31 accounts numbered and named with symbols. It's a mixture of Expenses, Assets, Liabilities -- no Income accounts included among them. One account has a number but not even a symbol name -- no name at all. It's in Assets.
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fni_support
Moderator
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posted 10-30-2003 05:42 PM
Try to first run the Test & Correct Utility for Account Alphabetical Index. The “bad” accounts should show up while running this test. Next, select Accounts | Change or Delete Account Name. On the Change or Delete Account Name screen select List to bring up the list of accounts. Select the “bad” accounts you would like to delete if they are on the list. If they are not on the list, select the first account on the list and select Prev to access the previous account. Use the previous (or next) buttons to try to cycle through your accounts and display these “bad” accounts and delete them. ---------------------------------------------
George
Financial Navigator Int’l
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Timona Pittman
Member
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posted 10-31-2003 07:29 AM
Dear George,
Unbelievable chaos. Tried your suggestions. "Crazy" accounts only appear on report of accounts in numerical order, not in any other list. Tried "prev" and invariably got this message: "Cannot reassign transactions to an account in a different class! Attempting to reassign from Income: Proceeds Sale Boutique to Asset: Tricia Savings". Trying it on several accounts of the "crazy" type and accounts on either side in the working list (not chart of accounts) got same message. I tried to get "next" and got the same message. There is no consistency: some are Income to Asset, some are expense to Income, etc. Next, I needed to get a report of one certain account. I got a report that mingled at least five accounts. It was an expense account, and the incorrect accounts were all expense accounts, for what it's worth. Then, as I tried to save and exit, I went to the usual account for save, which is C:\FN-BACKUP-PITT03 ... and I got this message: "Cannot save to current folder". I was not in the save folder but in PITT03, the working folder. Maybe this plethora of oddities will enable you to cure my ills? Certainly hope so. Thank you.
Timona M. Pittman, M.D.
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