We have installed the latest update two times in hopes that our problem would be resolved. However, the account still pops up twice when entering information in transaction entry. What do you suggest?

Thanks.

quote:

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Originally posted by Janet:
the account still pops up twice when entering information in transaction entry.

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• Multiple distribution or simple transaction with only one account
  
• Specify what kind of automatic entry exists for the payee this happens to.
  

Sorry to make you go through all this but I need to understand your situation before I can answer the question.

We are not able to reproduce any problem in the Transaction Entry with the account list popping up twice.
Please describe the steps to create the problem.
Does it happen with all transactions or just a few?
Is it with a single account or multiple distribution?
Is the account entered or does it come from an automatic entry?

Run Test & Correct on the Account Index file. If the accounts are out of alphabetical order then it may be having a problem finding the account that is being entered.

Also verify the version (Help | About FN)

Here are a few things to look at:

1) Verify the same service paks are installed on this Win NT4 machine as the others.

2) Try it will same set of data on both machines. Just to prove it is not a data related issue.

3) Verify that the account pop up window is not over the drop down button. Move the window so the drop down button is not cover. (Note if you click on the account name and hold the mouse down it would also click on the drop down to pop up the list again.)

4) Try the same process but use different key strokes or mouse clicks such as just use the keyboard to select the account in the list and select ok(Alt+K). This will show if the problem is with "double clicking".