Version 8.0.3 is the current version. If you don't have this version, please run Software Update to download it.

After you have downloaded and installed 8.0.3, try to enter your stock purchases again. This should have solved the problem you were having. If not, please reply to this topic (do not start a new topic) with more information and let us know exactly what happens.
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Renée Trudeau
Financial Navigator Service Provider

quote:

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Originally posted by Donna Bernard:
... or I do not get the automatic pop-up window asking whether a stock purchase is being made.

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There are several situations that could cause the system not to ask "Acquire Investment?"

When entering a transaction to record the purchase or sale of a security, FN asks if you are acquiring or selling an investment when all of the following conditions are met:

• The transaction is a charge or check # (for a purchase) or a deposit (for a sale).
  
• The account you entered is an asset or liability with one of the Capital Asset format types. These include format types 6 through 13, 18, 20, 21, 22, 24, 26, 27, 28, 30, 32, 34, or 43. You can determine the format type by going to the Asset & Liability Info screen for that asset.
  
• In the case of a sale, there is no sold date in Asset and Liability Info.
  

If any of these things is not true, you will not get the "Acquired an Asset?" or "Sold amd Asset?" prompt. If you don't get these prompts, the cost basis information will not be recorded properly.

With regard to the problem

quote:

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Originally posted by Donna Bernard:
... either the program cycles back to the acct column stating the account must be filled in even though I already did ...

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Verify the automatic entry you are using. Go to Transactions | Automatic Entries and select the name of the payee you use when recording the stock purchase. If there is any information there - other than "Multiple Distribution" and "End Entries" -- that could be what's causing these transactions to not work properly. If that's the case, just hit the Null button on the Automatic Entry screen, then select OK.

Also, test and correct your files. Select Utilities | Test & Correct Files | Account Alphabetical Index. That's one of the tests. It wouldn't hurt to run "All of the Above," but be sure to back up your data first.

Please click on 'POST REPLY' on this page if you have any further questions on this topic.

If I understand your last post, the only problem you are still having relates to:

quote:

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Originally posted by Donna Bernard:
The program still has an intermittant problem of erasing or failing to accept the new account listed as being ok for the purposes of purchasing it.

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If you have 8.0.2, please run Software Update and install it. Then try some securities purchase transactions and see if they work properly.

If you do have 8.0.3, then the problem we thought we fixed seems to be still there. We have tried to reproduce this here and cannot. As you can imagine, fixing an intermittent, unknown problem is difficult or impossible. Please try to reproduce this problem and let us know how and when it occurs. We need specific information - whether you mouse-click or keyboard each step of the way, for example. If you can consistently reproduce the problem and document how it arises, we will fix it right away.

Please POST REPLY to this topic and let us know how you're doing.

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Renée Trudeau
Financial Navigator Service Provider

Try to Duplicate in the Sample Data:
It's possible that this problem has something to do with your data. To determine if that's the case, please try to duplicate the problem with the sample data. (This is usually installed in the c:\fn\sample folder.) If you cannot create the problem with the sample data then we need to see a copy of your data. If that's the case, e-mail me directly (my e-mail address is in my forum profile; click on the "profile" icon at the top of any of my posts to get it).

Verify Date of Your Program File:
If you can recreate it with the sample data, then we need to verify the date of the file fnwin80.exe. Do this by selecting from the menu Help | About Financial Navigator. This information appears about a third of the way down the page.

Possible Account or Payee problems:
In your data, what are the exact names of the payee and account name used in the problem transaction? Maybe the payee or account has a problem.

Version of Windows file:
Also, verify the date and version of Ss32x25.ocx in the windows/system folder. Do this as follows:

1. Right click on Start.
2. Left click on Explore.
3. Left click on System in the left pane of Windows Explorer.
4. Find the file Sx32x25.ocx in the right-hand pane. Right click on the file.
5. Left click on Properties.
6. Left click on the Version tab.
7. Look at the version listed. It should be 2.5.40 or greater.
   

Other operating questions:

• What version of windows? Me, 2000 98, 95, etc.
• Is this running standalone or is FN on the network?
• If a network, did you do a complete install when FN 8.0 was installed or just installed it on the network?
  

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Renée Trudeau
Financial Navigator Service Provider