When entering Multiple Distribution (MD)transactions and using the TAB key to move from one entry to the next, I notice that the NumLock, which I always want ON gets turned off. This happens when you finish the MD transaction and are doing the nextt entry. You go to enter the amount and it gives you the error message that you must enter a amount (after you've hit a number key, which is no longer in number mode).

What gives?!! It is very distracting. You might say to move between fields not using the TAB key, but I've noticed that you must use the TAB key if you do a calculation in the MD entry's amount. If you do a calc in the amount field for less than the total transaction and hit ENTER it does NOT give the calc result.

What is the make and model of your computer?
Are you on a network?

Does the Num Lock key get turned off in EVERY entity, with EVERY ***MD entry or just the entries with calculations?

Are you just experiencing this problem in one entity?

Is there a chance that you are accidentally turning off your Num Lock key as you are using the calculator keys on your keyboard to enter the numbers?

Are you using a calculation formula in the box (i.e. =1000+500 etc) or using the actual calculator (Alt L) and cutting and pasting the amount?

Are you using a calculation formula in the Transaction Entry screen or on the Multiple Distribution screen?

Does it only happen on your computer, or was your colleague who also experienced it on a different computer?

I have attempted to reproduce both of these problems and have been unable to. Can you give me your exact keystrokes so that I can see if I experience the same problems?

No, the num lock does not turn off every time. I can go long periods where it has not happened. I have it happen in the entities I do the most work in, so not only one.

When it first occurred I thought it was my fault. But after it happened enough I noticed that it was after using the TAB key while in MD.

I usually use the formula calc and not the actual calculator.

This is hard to diagnose, but I really think it occurs in the entry following an MD with TAB movements.

Next time it happens, write down the key strokes up to that point if you can remember them. Until it can be reproduced it will be difficult to determine the problem.

In the mean time, we will continue to review, reproduce, and attempt to locate the problem.

1) What version is the file ss32x25.ocx? Find the file using tools | Find file or folders (or using Search in Win 2000). On the file, right click and select Properties. Select the version tab.
The version should be 2.5.0.40.
If it is not then reinstall just the [x] windows library files using the custom install menu.
Also verify in the log file (fnwin80.log) that the file ss32x25.ocx was copied.

If there are older version of the file in other folders such as the c:\windows folder then remove them.

2) Does this problem occur with all sets of data including the sample data?

3) What version of Windows is running?

4) What is the make and model of the computers where the problems occurs? Does it occur on all computers?

5) Does the same problem occur anywhere else?
How about in the Automatic Entry screen?

6) Did this problem occur on previous versions of FN?

7) Does this same problem occur when using the enter key or cursor keys instead of tab key? Also does this occur when entering a new transactions as well as reviewing an existing transaction or both?

Let's see if we can isolate the problem so we can find a solution.

quote:

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Originally posted by Pamela:
... What version of FN are you using? It should be 8.0.4 (Go to Help|About Financial Navigator to check version). If not on 8.0.4, do a software update.)

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FN has been updated since the above reply was written. Please refer to the topic What is the latest version of FN? for current version information.

Also does the same problem occur when using the Enter key instead of the tab key?

Do the Caps Lock and Scroll Lock get turned off also?

What is the computer make and model that you are using?
What is the version of the msvbvm50.dll file?

On a Dell Dimension XPS with Windows 2000, it works fine. However the NumLock light does flicker! Which would indicate that it got turned off and then back on.

Does the same problem occur when using the Enter key instead of the tab key?

We have not been able to reproduce this problem so we need your information to isolate the problem and determine the cause.

We will continue to test other machines to reproduce the problem.
Note: we did find the problem on FN 7.5 under Windows 2000 which has always been stated that FN 7.5 is not compatible with Windows 2000.
Please double check that the version running is trully 8.0 (Help | About).

One question came up. What keyboard are you using? Is it the keyboard that came with the computer or a different one? We will try some test with different keyboards.